Few Important pieces of advice for begin With Compassionate UX!
15 February 2021
15 February 2021
From time to time, we find brands launching designs that cause inconvenience for the users. For UX designers this disruption can result in massive catastrophe. The job of a UX designer is to ensure the best possible experience for users.
People visit a website or an application to solve a problem they are facing. It does not matter how cool the design you made is. Or if you intend to play a funny joke around April fools day. If they find your application unable to solve their problems, chances are they won’t come back to use the same application or website again.
Cultivating empathy to create a compassionate user experience is essential for UX designers. So, know what to include or drop from a design to ensure a wonderful experience for the users.
We all make mistakes down the road. But some mistakes cause much more harm than we ever anticipate. Sometimes we focus so much on creating a “perfect” experience that we forget that it may have a possible failure mode.
The question is, how do we identify the fracture on the design? This is the time when you get the chance to test your vision. You have to ask yourself what might go wrong in the design, how will you solve it if it does go wrong? This way you will be able to work on an easier solution in case any issues arrive.
Testing your products against every situation will help you understand any design issues that may arrive. No matter whether the content is too long or too short for testing, it is crucial to test thoroughly against any extreme circumstances. An all-encompassing trial before finalizing a design will help you strengthen the performance.
Designers usually work from inside the company. While doing so, they often overlook the outside view of the product. How will the application or website interact with the visitors? Will they find it delighting or annoying? Working solely from inside the company may fail you to see things from an external perspective.
To avoid such situations, you need to conduct systematic checks on the design process. You can think of every possible situation where the design might go terribly wrong and figure out the reasons why it may have happened. Another way is to appoint someone from the team to find out why a solution may turn out to be a ridiculous one. These approaches will not only show you an outside perspective but also will let you know how to avoid hurting the users with your design.
Designers cannot always predict the future. Suppose a design that you thought would be a “delight” to the users turns out to be the total opposite, what would you do? It is important that you think about the consequences of a decision before fixating on it. But what if you miss a massive drawback? It can happen to the best of us!
To avoid this unforeseen calamity, it is crucial to set aside the “delight” part of the designing process and think critically about what might go wrong and break the whole design. Once you have all the chances of failure aligned, it’d be easier to determine what to avoid, and what solution to choose.
Strain cases or ‘Stress cases` are terms that we refer to for users who we usually fail to satisfy as designers. UX is about what users experience while using a product. But overlooking a specific group of users and their inability to use traditional forms of designs makes it a failure on the part of a designer.
To start with compassionate UX, you need to study those overlooked communities and study the ways they accustom themselves to the world. This builds hope for a better future with a group of new and improved products for everyone.
Compassionate UX always comes with an uncomfortable amount of restriction. It may not be easy to work with so few options, but trust us, it is worth it. You have to think and rethink the users’ varied identities and their emotional states to assess what to include in the design and what to avoid.
Compassionate UX is not easy. It takes a lot of rational thinking and anticipation to master the art of compassionate UX. A designer must always think about all the users. Not every time will be perfect. But gradually you will learn from the mistakes as long as you work hard to continue to be better.